CANCELLATIONS & RETURNS IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN INITIATE THE REQUEST FROM THE ‘MY ACCOUNT’ SECTION WITH EASE. OR YOU CAN EMAIL US AT SUPPORT@HOUSEOFMIHA.COM AND YOU WILL RECEIVE A RESPONSE WITHIN 24 WORKING HOURS. RETURN POLICY FOR INDIAN CUSTOMERS We have 7 DAYS NO QUESTION ASKED RETURNS POLICY. In case of defected/damaged product, complaint should be raised within 24 hours of delivery of product. Items to be returned must be unused, unworn, unwashed, and undamaged & Tags intact. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes, or dust bags. Any items that have been damaged, soiled, or altered will not be accepted and will be sent back to the customer with shipping charges.
RETURNS BY INDIAN CUSTOMER If the customer is unsatisfied with the product delivered, then he/she needs to email us at support@houseofmiha.com within 7 days from the date of receiving the parcel. House of Miha will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). We have two options for processing such returns: Store Credit – We add an amount equal to the product value to your ‘House of Miha Account’. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return. Store credit once issued cannot be refunded back in Bank/Card/Wallet, etc. Bank Refund – We refund the amount minus Rs. 100/-(adjusted towards shipping & restocking charges) per product in your bank account. We need the following bank details – Name, A/c no., IFSC Code, Bank, Branch to process the refund. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand. Refund process (if the customer requests a refund) will start only after we receive back the product and validate the return. In case the pickup facility is not available on the provided pin code, the customer has to ship the product back to House of Miha office at their own risks, costs, & responsibility within 7 days of receipt of the product. Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason (due to any reason owing to the customer or the courier company’s mistake), responsibility lies on the customer to contact House of Miha to arrange for the pick-up again. Failure to contact House of Miha timely to arrange the reverse pick-up again may lead to rejection of the exchange/return request. Return requests will only be entertained if the customer has accepted only an untampered package.
Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If, however, the return is found not eligible for a refund, we will courier the same back to you. In either scenario, your return issue will be closed within 20 days of our receiving the return package from you. House of Miha will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by House of Miha and accept House of Miha’s decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer, and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer, i.e., more than 50% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed under mentioned conditions.
Items to be returned must be unused, unworn, unwashed, and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes, or dust bags. Any items that have been damaged, soiled, or altered will not be accepted and will be sent back to the customer. No returns, refunds, or exchanges will be accepted for the following items:
Custom made products/Products personalized to your requirement Accessories Home Décor Handbags Jewelry On the products with which it is specifically mentioned that it is not eligible for return/exchange. Refunds are made as follows:
If the payment was made in cash then the refund is made in the form of a bank transfer. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made. CANCELLATIONS BY INDIAN CUSTOMER If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at support@houseofmiha.com.
If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment. No request for cancellation will be entertained after 24 hours of placing the order. The customer agrees not to dispute the decision made by House of Miha and accept House of Miha’s decision regarding the cancellation.
In case the prepaid package is not accepted by the customer and returned to House of Miha by the courier company, it can only be refunded after a deduction of Rs.200 as shipping charges.
INTERNATIONAL CUSTOMERS RETURNS BY INTERNATIONAL CUSTOMER In the unfortunate event of you returning House of Miha’s products, here is our policy on returns by International customers:
Products that are eligible for return can be returned within 7 days of receiving the merchandise. In case of products ineligible for returns, it is mentioned in that particular product details. All forms of Jewelry are ineligible for returns. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing. In case of products ineligible for returns, it is mentioned in that particular product details. House of Miha team must receive and approve your return request. Once your request is received and approved, you will be asked to ship the products to New Delhi, India. Return Address will be confirmed to you by mail only. Responsibility of the safety of the product returned by the customer lies with the customer only. House of Miha will not be held responsible for the damage caused during the transit of the product from the customer to House of Miha return address. Once returns are received by us and clear quality checks, you can choose to receive store credit or get a refund on your original credit or debit card used for payment. A deductible re-stocking fee of Rs.1500/- will be applicable for all the returns. In the unlikely event that your merchandise arrives damaged or you receive the wrong product, you should email us at support@houseofmiha.com a photo of the damaged product with. You must email us about any damaged items in your shipment within 48 hours of receiving your order.
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